Why do I need to verify my age?
If you make a purchase from www.phyx.co.uk you will notice that there is an age verification step during our checkout process. This is because the United Kingdom have introduced a law that prohibits the sale of e-cigarettes and e-liquids containing nicotine to anyone under the age of 18.
When can I verify my age?
The good news is that if you have already created an account with us, you will only need to do this once. On every subsequent visit you just need to simply log in and our server we will remember that you have already verified your age. Please note, should you choose to check out as a guest you may be required to verify your age on every occasion you do so. Creating an account, if you have not already done so and logging in when placing orders should speed up and enhance your shopping experience.
How can we verify your age?
Age verification is conducted via an external database, where an approved third party will check your details against a number of sources, including the Electoral Roll.
Once you are logged into your account, there are two ways in which you can verify your age:
You can complete the online form during the checkout process when placing your order through your account or as a guest. You will need to supply your full name and address as they appear on the Electoral Roll and/or on your birth certificate if successful this should not result in any delay to your order.
You can also speak with a member of our friendly customer support team during our normal opening hours who can talk you through the age verification process. To do this please call us on Tel: 0044(0) 845 2268584.
If you prefer to use a guest account to place an order, you can complete the online form during the checkout process each time. Again you will need to supply your full name and address as above.
How will my details be used?
If you complete the online form your name and address will be sent during the checkout process to our verification partner who utilise the services of organisations like Experian and other credit reference agencies to validate your supplied age details. They do NOT conduct a credit check and will only seek an ID check to verify your age. The searches are in no way detrimental to the customer's credit worthiness or credit score and are not visible to other providers of services.
We appreciate your patience and support through this change. If you have any questions or issues during checkout, please don't hesitate to contact us.
Customer Service Hours'
Monday 8am - 5pm
Tuesday 8am - 5pm
Wednesday 8am - 5pm
Thursday 8am - 5pm
Friday 8am - 5pm
Bank Holidays CLOSED